Overview
Testing the limits of Chewy's famously generous refund and customer support policies.
Our Testing Process
Our editorial team spent extensive time researching and testing this brand across multiple product lines and use cases.
Pros
- Fast free shipping
- Amazing 24/7 human support
- Heartwarming return policies on deceased pets
Cons
- Prices are rarely lower than Amazon
Final Verdict
Chewy sets the gold standard for e-commerce customer support.
